RETURN TO VENDOR GUIDELINES

ANY PRODUCTS THAT ARE RECEIVED DAMAGED, HAVE QUALITY OR DO NOT COMPLY WITH APPROPRIATE COMPLIANCE REGULATIONS, WERE SUBSTITUTED, OR OTHERWISE NOT AS REQUESTED BY UPR WILL BE SENT BACK TO VENDOR FOR FULL CREDIT AT THEIR EXPENSE.

   1. UPR will process "Return to Vendors" (RTVs) by contacting Vendor to obtain a Return    Authorization (RA) number. A storage fee of $100 per day will be imposed on Vendors if a RA    number is not provided within 30 days of UPR's request.

   2. The RTV dollar amount at average cost will be deducted from any open invoices with Vendor's    company. This RTV number will be referenced on check stubs indicating that the RTV has been    deducted.

   3. If an invoice does not exist, Vendor is responsible to issue payment within 60 days. The check    stub accompanying this check should indicate the RTV number so UPR can confirm payment.    Checks or wire transfers are acceptable forms of payment. It is important to note the RTV    number so we can properly account for payment. UPR will not deduct the amount owed from    other open Letters of Credits.

UPR RTV DEPARTMENT: (407) 363-8378