General Domestic (Non-U.S.A. Origin) Shipping

UPRM is continually taking steps to better facilitate movement of our imported products. In order to reduce complexity and drive efficiency across the enterprise for the managing of international shipments and tracking, it is critical that we incorporate tools to ensure enhanced service levels. Expeditors International is our chosen logistics provider and Expeditors Order Management is our consolidator and order management provider. Your cooperation with Expeditors International is essential to managing our import program. Should you have any difficulty arranging a shipment with Expeditors International please notify the UPRM logistics team immediately.

Freight Forwarder

Central and North Florida District
2544 E. Landstreet Road
Suite 100
Orlando, FL 32824
Office 407-816-0186
Please direct all logistic inquiries
as well as booking and shipping
concerns to:
Megan Aldridge - Account Manager,


Universal Contacts

Freight Coordinator-Merchandise DC
Universal Orlando
Phone: (407) 363-8321

Compliance Administrator, CSSR
Universal Parks and Resorts
Phone: (407) 224-7808

Manager of Social Compliance & Logistics
Universal Parks and Resorts Merchandise
Phone: (407) 224-6337


Booking Procedures

Order Management Booking (OMB) Set-up and Usage
Expeditors Orlando is the destination management branch for UPRM and is responsible for setting up new shippers and manufacturers. Vendors must provide the contact name and email address of the person(s) that will be making the actual bookings. If you are a brand new vendor than please include a Purchase Order # issued by Universal for us to reference your company specifics and confirm all origin ports you will be shipping from.

Note: Every user needs to have a unique login. Using one login to run multiple sessions out of OMB is not allowed.

To request a new user login - please send an email to Orlando Phone: (407) 816-0186. Please feel free to reach out to Mirtha Cabanas with questions or specific PO/OMB related issues.

Please allow up to 3 days for the login request to be completed.

The local Expeditors origin branch will conduct training with you once a username and password have been issued. Please also reference the OMB user guide in the appendix.

For additional support Megan Aldridge - Account Manager, can also be contacted through the Orlando office.


General Booking Requirements
Suppliers will book with the local Expeditors origin office using Expeditors Order Management Booking (OMB) Tool. Order Management Bookings (OMB) is a web-based program that supports timely information and performance management visibility. There are specific booking rules and configurations that suppliers and manufacturers will have to follow. OMB is also a communication tool that allows you to communicate with Universal and Expeditors contacts.

Critical to the process is timeliness and ownership of shipping information.

When a PO is received by the OMB tool you will receive an email request to acknowledge the PO. Please log in, review the PO and "Accept" the PO. A reminder to book will also be sent out 28 days before the start ship date. Shipments must be booked online in OMB a minimum of 14 days in advance of the start ship date of the ship window. The start ship date is found on the UPRMM Purchase order and constitutes the opening of the "Shipping Window". The cancel date is also found on the UPRM Purchase Order and constitutes the closing of the "Shipping Window". The ship close date is the last day by when freight should be handed over to Expeditors.

*Days are minimums, please book as early as possible.

**Do not tender the freight to Expeditors earlier than the ship start date. The ship windows should be managed accurately as we do not want freight earlier than planned. If you request that the freight be tendered prior to the ship start date, this will require approval by UPRM, (we will receive an email approval request from OMB).


Shipment Window
All factory loaded containers (CY loads) must be delivered to the agreed upon port of export within the Ship Window (after Start Ship date and prior to Cancel Date) established on the UPRM PO to allow for the actual export of the container to occur within or as close to the PO Ship Window as possible. In Expeditors OMBooking tool, this delivery date is defined as the Cargo Ready Date (CRD).

All non-factory loaded orders (CFS loads) must deliver to the proper Expeditors container freight station (CFS) location within Ship Window (after Start Ship date and prior to Cancel Date) on the UPRM PO. In Expeditors OMBooking tool, this delivery date is defined as the Cargo Ready Date (CRD).

Failure to comply with the above delivery requirements may result in cancelled bookings, product refusal, merchandise returned to supplier, PO cancelation, and non-compliance fee assessments.


Minimum Load and Maximum Weight Guidelines
Universal is striving to maximize our container utilization. As such we are asking all of our vendors to completely fill containers or else to turn the product over to Expeditors for consolidation.

Please refer to the table below for Universal’s container loading requirements and maximum weight standard of supplier loaded containers.

All 20 ft. containers will require approval by UPRM.

Container Size Minimum Loadability Maximum Weight
20' Container 30.0 CBM 16,330 Kgs
40' Container 61.0 CBM 19,730 Kgs
40'H Container 69.0 CBM 19,730 Kgs
45' Container 77.0 CBM 19,730 Kgs


Factory Container Loading Requirements
Containers must meet UPRM’s minimum CBM requirements in order to be CY loaded. Loading for multiple Parks into one container to create a CY load is not permitted without prior approval. Suppliers with less than CY load volumes must deliver their merchandise to the designated CFS locations.

Cargo is to be floor loaded and grouped according to Universal PO and SKU number unless otherwise approved by UPRM. All containers should be loaded evenly for proper weight distribution. If a container is improperly loaded (i.e. mixed SKU’s throughout) non-compliance fee assessments may be issued.

It is the Supplier’s responsibility for CY loads to ensure that a container is in good order at the time it is picked up from the ocean carrier’s container yard at origin. Suppliers must complete a Container Checklist Inspection Form. Containers must be inspected for holes, damaged floors, poor patches, internal rust, moisture, powders/chemicals, old packing material, or any other issue that may cause damage to the product being loaded into that container. Containers should be inspected on all sides including the underside. If any such issues are found, the container should be rejected immediately and a replacement container requested.

Check List Inspection Form

It is the policy of the ocean carriers that once a container leaves their container yard, it is considered in good order. Damage to product as a result of these types of issues may be considered supplier negligence and the ocean carrier may deny responsibility. If UPRM product is damaged due to non-compliance with this policy, the supplier will be held responsible for the loss.



Freight must be routed via a UPRM approved ocean port. When booking freight with our forwarder please select the closest port to the manufacturer.

In order to minimize our freight spend UPRM has established two main ocean ports in China to optimize consolidation efforts.


Port of Yantian
The required consolidation point for Universal is Yantian in South China which includes the ports of Yantian, Chiwan, Guangzhou, Hong Kong, and Shenzhen.

Consolidation Schedule & Cut-offs are as follows:
Freight & Documents: Cut-off is 7 days prior to vessel sailing
Vessel Schedule: Sailings are on Monday CFS cutoff- Monday 15:00
ETD: For destination Orlando- Mondays; destination LAX- Tuesdays
ETA Orlando: +33 days after ETD
ETA Los Angeles: +15 days after ETD


Port of Shanghai
The required consolidation point in central China is Shanghai which includes the ports of Shanghai and Ningbo.

Consolidation Schedule & Cut-offs are as follows:
Freight & Documents: Cut-off is 7 days prior to vessel sailing
Vessel Schedule: Sailings are on Tuesday and Friday CFS cutoff- Sunday and Wednesday 18:00 ETD: For destination Orlando- Wednesdays; destination LA- Thursdays
ETA Orlando: +34 days after ETD
ETA Los Angeles: +15 days after ETD


Other Ports
Below are additional ports of departure for UPRM. If there is a port not listed that you would like to use, please contact the UPRM Logistics Team.

BKK Bangkok NGB Ningbo
BLR Bangalore NYC New York
CGP Chittagong PBC Puebla, Mexico
DOM Domestic PNH Phnom Penh
GLW Glasgow SAL San Salvador
HKG Hong Kong SAV Savannah
HPH Haiphong, Vietnam SGN Saigon, Vietnam
JAX Jacksonville SHA Shanghai
JKT Jakarta Indonesia SIN Singapore
LAX Los Angeles SNJ San Jose, Guatemala
LGB Long Beach SPA La Spezia, Italy
LIM Lima SZX Shenzhen
LON London, United Kingdom TAO Qingdao China
MAA Chennai, India TPA Tampa
MCO Orlando TPE Taipei
MEX Mexico City VLC Valencia, Spain
MIA Miami XMN Xiamen
MUA Muara, Brunel YTN Yantian
MUR Marudi, Malaysia


Cargo Delivery to Port

Loose cargo should be delivered to an Expeditors designated Container Freight Station. For factory loaded cargo – Expeditors Order Management will release equipment details to supplier(s) when the complete booking details are received and approved by Universal.


Wood Packaging Material (WPM) Regulations (ISPM 15)

  • The US Department of Agriculture (USDA) requires all Wood Packing Materials (WPM) coming into the US to be heat-treated or fumigated and appropriately marked as such, using the "IPPC Certified Mark".
  • Paper certificates of treatment are not acceptable.
  • For more information on these requirements, visit the USDA website.


Document Requirments

The supplier is required to provide complete commercial documents set within 3 days of vessel sailing for supplier loaded containers, (CY/CY). For all other shipments documents are required at time freight is tendered to Expeditors.


Required documents are:

  • Commercial invoice:
    • Every commercial invoice must include the following:
      • The foreign supplier / seller must prepare each commercial invoice.
      • All items on a shipment must be declared on a commercial invoice.
      • Every commercial invlice must be in English.
      • Multiple commercial invoices are acceptable on each shipment.
      • A single commercial invlice is not acceptable for multiple shipments.
      • Every Commercial invoice on a shipment destined for the US must include:
        • Buyer's (sold-to / importer) complete company name and address
        • Seller's (supplier) complete company name and address, including contact name and long distance phone number
        • Shipper's (ship-from) complete company name and address if different from the seller
        • Ship-to complete consignee delivery destination company name and address, including contact name and telephone number
        • Terms of Sale / Freight Payment terms as defined on the agreement between buyer / seller
        • Commercial invoice number and invoice date
        • Invoice gross and net weights
        • ISPM 15 rules apply where applicable
        • Each line item on the commercial invoice must include:
          • Precise descriptions of products, including UPRM SKU number
          • UPRM purchase order number
          • Manufacturer name for each product if different from supplier
          • Country of Origin (country of manufacture) for each product
          • US Harmonized Tariff Code (US-HTS) for each product
          • Item quantities and unit of measure for each product
          • Value of the products with defined correct currency
          • No charge invoices must accurately declare a value for US Customs Clearance
  • Packing list
    • Every Packing list must include the following:
      • Seller information
      • Receiver information
      • UPRM purchase order number
      • UPRM SKU
        • Item quantities and unit of measure for each product
        • Total carton count by item
        • Master Carton dimensions
        • Gross and Net weight
      • Total shipment packages
      • Total shipment weight
  • Trade Agreement Certificates (if applicable)
  • Country of Origin Certificates (if applicable)


Importer Security Filing Rule (10+2/ISF)

The 10+2/ISF rule is regulated by Customs and Border Protection (CBP) and went into effect on January 25, 2009. This rule requires Suppliers and Importers to submit 10 pieces of advance shipping data 24 hours prior to loading at the foreign port. Shipments that do not have proper data submitted will not be permitted to load onto the vessel. As well, the Importer may be subject to liquidated damages of $5000 per violation. The 10 Importer elements required are as follows:
  1. Manufacturer Name and Address
  2. Container Stuffing Location
  3. Consolidator Name and Address
  4. Country of Origin of each Item
  5. Harmonized Tariff Number of each Item
  6. Seller Name and Address
  7. Buyer Name and Address
  8. Ship To Name and Address
  9. Importer of Record
  10. Consignee ID Number

Suppliers are required to accurately complete their OMBooking in a timely manner on Expeditors’ website to ensure proper filing of ISF.

Suppliers that do not provide this required information may have their bookings cancelled and be subject to non-compliance fees or order cancellation.


Hazardous Materials

UPRM requires all suppliers to disclose whether their items are subject to HAZMAT regulations prior to issuance of Purchase Orders. Suppliers must provide a copy of the (Material) Safety Data Sheet (SDS or MSDS). When shipping HAZMAT items, the description should be notated on the Bill of Lading, FCR and other Dangerous Goods documentation. A copy of the Safety Data Sheet must also be turned over to Expeditors during the OMBooking process.


Lacey Act

Importers of plants or plant products (including wood and wood products) must submit per US Customs and Border Protection (CBP) enforcement upon entry a declaration that includes the genus and species of the plant(s) used, the value and quantity of the importation, and the country of origin of the imported product. USDA advises that a plant means any wild member of the plant kingdom, including roots, seeds, parts or products thereof, and including trees from either natural or planted forest stands. There is no list of specifically prohibited plants under this Act, however it is unlawful to import any plant or plant products into the US that were illegally harvested. Goods imported under the following Harmonized Tariff (HTS) Chapters will be covered by this requirement:
  • Ch. 44 Headings
  • 4401—(Fuel wood)
  • 4402—(Wood charcoal)
  • 4403—(Wood in the rough)
  • 4404—(Hoopwood; poles, piles, stakes)
  • 4406—(Railway or tramway sleepers)
  • 4407—(Wood sawn or chipped lengthwise)
  • 4408—(Sheets for veneering)
  • 4409—(Wood continuously shaped)
  • 4412—(Plywood, veneered panels)
  • -Except 44129906 and 44129957
  • 4414—(Wooden frames)
  • 4417—(Tools, tool handles, broom handles)
  • 4418—(Builders’ joinery and carpentry of wood)
  • 4419—(Tableware & kitchenware of wood)
  • 4420—(Wood marquetry, caskets, statuettes)
  • 4421—(Other articles of wood)
  • Ch. 66 Headings
  • 6602—(Walking sticks, whips, crops)
  • Ch. 82 Headings
  • 8201—(Hand tools)
  • Ch. 92 Headings
  • 9201—(Pianos)
  • 9202—(Other stringed instruments)
  • Ch. 93 Headings
  • 9302—(Revolvers and pistols)
  • 93051020—(Parts and accessories for revolvers and pistols)
  • Ch. 94 Headings
  • 940169—(Seats with wood frames)
  • Ch. 95 Headings
  • 950420—(Articles and accessories for billiards)
  • Ch. 97 Headings
  • 9703—(Sculptures)


CPB 24-Hour Advance Notice Rule

This rule requires all UPRM suppliers to submit to Expeditors the cargo declaration details up to five (5) days in advance of the 24 hour manifest period. Information required to be provided includes, but is not limited to, the shipper’s complete name and address, detailed description of the commodity being shipped, and the associated quantity and weight.

Suppliers that do not provide this required information may have their bookings cancelled and be subject to non-compliance fees or order cancellation.


Safety of Life at Sea (SOLAS)

On July 1, 2016, a new regulation from the International Maritime Organization (IMO) named SOLAS (Safety of Life at Sea) took effect requiring shippers to verify the gross mass of a container carrying cargo when tendering the container to the ocean carriers and terminals. Under the new SOLAS VGM (verified gross mass) requirement, the shipper named on the ocean bill of lading is the party responsible for providing the container carrier and the terminal operator with the verified gross mass of a packed container. UPRM defines the shipper as the party loading the container (for CY loads) and the consolidator for CFS loads. Compliance with SOLAS is mandatory and essential to ensuring on time shipment of UPRM orders. Improper, inaccurate, or missing VGM certifications will result in shipment delays and additional costs.

Any shipment delays, penalties, weighing services and reworking costs incurred as a result of non-compliance will be the responsibility of the Supplier.

Under the SOLAS amendments, there are two permissible methods for weighing:

Method 1, which requires weighing the container after it has been packed.

Method 2, which requires weighing all the cargo and contents of the container and adding those weights to the container’s tare weight as indicated on the door end of the container.

For additional information: SOLAS Information

For Expeditors’ service pricing: SOLAS Pricing


U.S. Customhouse Broker

UPR utilizes the services of Expeditors International of Washington, Inc. as Customhouse Broker.


Expeditors International of Washington, Inc.
2544 E. Landstreet Road
Suite 100
Orlando, FL 32824
Office 407-816-0186
Please direct all logistic inquiries as well as booking and shipping concerns to:
Jessica Cutrone – Customs Brokerage Supervisor,

U. S. Customs requires that all invoices be submitted either on the foreign manufacturer's letterhead or have the foreign manufacturer's name and address prominently displayed.